If you are dissatisfied with your order for any reason, please e-mail us at: customerservice@airshipstore.com. We want our customers to be happy, and will do all we can to sort things out.

You can return your items for a prompt refund or exchange. Please e-mail us to let us know to watch for your return. Then, pack the items securely, include a short note telling us who you are and explaining the problem, (a printout of the e-mail exchange also works well) and mail your package to the address below:

airshipstore.com
Studio Foglio, LLC
Attn: Returns
2400 NW 80th St. #129
Seattle, WA 98117-4449

Thank you!